Effective Date: July 2026
The Rural Vet Clinic (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit theruralvetclinic.com or use our veterinary services.
By using our website or providing your information to us, you agree to this Privacy Policy.
1. Who We Are
The Rural Vet Clinic is an independent veterinary practice providing veterinary care for farm animals, small animals, and equine patients.
Website: theruralvetclinic.com
Email: info@theruralvetclinic.com
2. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Address
- Telephone number
- Email address
- Emergency contact details
- Billing information
Animal Information
- Animal name
- Species and breed
- Date of birth
- Medical history
- Vaccination records
- Insurance details
- Treatment records
Website Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
- Cookies and similar technologies
3. How We Use Your Information
We use your information to:
- Provide veterinary care and treatment
- Schedule appointments
- Respond to enquiries
- Maintain medical records
- Process payments
- Process insurance claims
- Improve our services
- Comply with legal and regulatory obligations
- Communicate important updates regarding your animals
We will only use your information where we have a lawful basis to do so.
4. Legal Basis for Processing
We process personal information under one or more of the following legal bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent where required
5. Sharing Your Information
We do not sell your personal information.
We may share information where necessary with:
- Veterinary laboratories
- Referral veterinary practices
- Insurance companies
- Payment providers
- Regulatory authorities
- Government agencies where legally required
- IT service providers supporting our systems
All third parties are required to handle your information securely.
6. Data Security
We take appropriate technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal and medical records only for as long as necessary to:
- Provide veterinary care
- Meet legal and regulatory requirements
- Resolve disputes
- Maintain business records
When information is no longer required, it will be securely deleted or anonymised.
8. Cookies
Our website may use cookies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Improve website performance
- Analyse website traffic
- Maintain website security
You can manage or disable cookies through your browser settings.
9. Your Rights
Under UK data protection law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where processing is based on consent
Some rights may be limited where we are legally required to retain information.
10. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
We encourage you to review their privacy policies before providing personal information.
11. Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information directly from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated effective date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
The Rural Vet Clinic
Website: theruralvetclinic.com
Email: info@theruralvetclinic.com
14. Complaints
If you believe your personal information has been handled improperly, you may contact us in the first instance.
If you remain dissatisfied, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) regarding our handling of your personal data.