Effective Date: July 2026
1. About Us
The Rural Vet Clinic is an independent veterinary practice providing professional veterinary care for farm animals, small animals, and equine patients.
Website: theruralvetclinic.com
Email: info@theruralvetclinic.com
2. Veterinary Services
Our veterinary services include consultations, diagnostics, treatment, preventative healthcare, emergency care, surgery, and other animal healthcare services.
All services are provided by qualified veterinary professionals in accordance with applicable UK veterinary regulations and professional standards.
3. Appointments
Appointments are recommended for all consultations.
Clients should arrive on time for scheduled appointments.
If you cannot attend, please notify us as soon as possible.
Repeated missed appointments or cancellations at short notice may result in cancellation fees.
4. Emergency Services
We provide emergency veterinary care where available.
Emergency cases will always be prioritised based on clinical need.
Additional fees may apply for out-of-hours emergency treatment.
5. Fees & Payment
Payment is due at the time services are provided unless otherwise agreed.
We accept approved payment methods available at the practice.
Treatment estimates may be provided upon request but should not be considered fixed quotations, as treatment requirements may change.
Outstanding balances may be subject to debt recovery procedures where necessary.
6. Insurance Claims
If your pet is insured, please inform us before treatment whenever possible.
Insurance claims remain the responsibility of the client.
Direct insurance claims may be available for eligible insurers and treatment costs, subject to our practice policies.
Any excess, co-payment, or non-covered costs remain payable by the client.
7. Prescriptions
Prescription medications are supplied in accordance with UK veterinary legislation.
Written prescriptions are available upon request where legally permitted.
Prescription charges may apply.
Repeat prescriptions require sufficient notice before collection.
8. Client Responsibilities
Clients agree to:
- Provide accurate contact information.
- Provide accurate medical history for their animals.
- Follow veterinary advice and prescribed treatment plans.
- Keep appointments where possible.
- Pay all fees when due.
Failure to follow veterinary advice may affect treatment outcomes.
9. Website Information
We aim to ensure all information on our website is accurate and up to date.
However, website content is provided for general information only and should not replace professional veterinary advice.
We reserve the right to update website content without prior notice.
10. Intellectual Property
All content on this website, including text, graphics, logos, photographs, and design, is owned by or licensed to The Rural Vet Clinic.
No content may be copied, reproduced, distributed, or reused without prior written permission.
11. Limitation of Liability
While we strive to provide the highest standard of veterinary care, treatment outcomes cannot be guaranteed.
To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential losses arising from use of our website or veterinary services.
Nothing in these Terms excludes liability where such exclusion would be unlawful.
12. Privacy
Your personal information is handled in accordance with our Privacy Policy and applicable UK data protection legislation.
We only collect and process personal information necessary to provide veterinary services and manage client relationships.
13. Third-Party Links
Our website may contain links to third-party websites for your convenience.
We are not responsible for the content, privacy practices, or availability of external websites.
14. Changes to These Terms
We reserve the right to amend these Terms & Conditions at any time.
Updated versions will be published on our website and become effective immediately upon publication.
15. Governing Law
These Terms & Conditions are governed by the laws of Scotland and the United Kingdom.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Scottish courts.
16. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
The Rural Vet Clinic
Website: theruralvetclinic.com
Email: info@theruralvetclinic.com
We will be happy to assist you with any queries regarding our services or these Terms & Conditions.